Making a Complaint

While we hope this page isn’t something you’ll ever need, we’re committed to listening and providing support when required.

This section is designed for individuals who are not directly affiliated with Smart Spaces and wish to submit a formal complaint.

We maintain a comprehensive and impartial process to examine and address complaints with diligence, openness, and a dedication to continuous improvement.

What isn’t typically a complaint?

• Customer service, sales, or product-related issues, which should be escalated to our Head of Customer Success or your Account Manager
• Employment-related disputes (these should be addressed via internal HR procedures)
• Contract-related disagreements, these should be escalated to our Head of Customer Success or your Account Manager

What is a complaint?

• Ethical breaches, including conflicts of interest or misconduct
• Legal or regulatory breaches
• Workplace safety concerns affecting the public
• Environmental issues stemming from our business operations

How We Handle Complaints

We evaluate each complaint while fostering transparent and open dialogue. When complaints are validated, we treat the findings as valuable opportunities for organizational growth and enhancement.

• Contact us via complaints@smartspaces.app
• Information we require:
  • Your full name and contact information
  • A detailed description of your complaint, including relevant dates and times
  • Any relevant documentation or photographic evidence
  • Your preferred resolution outcome (we’ll make every effort to accommodate)

What happens next?

1. Acknowledge
   Your complaint will be acknowledged within five (5) business days.
2. Review
   We’ll conduct a thorough examination of your complaint and investigate all details you’ve provided.
3. Response
   Our goal is to provide a response within ten (10) business days, though more complex matters may require additional time.
4. Updates
   We’ll keep you informed throughout the process regarding progress and final resolution.