Smart Workplace | this changes everything

Control your environment, engage your workplace community, offer secure and fully hands-free access to your building. Smart Spaces app allows you to conduct every aspect of your working day, in and around your building, all from your mobile device.

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Smart Building OS | building engagement

Smart Spaces Operating System elevates building intelligence, providing a secure and cloud-based IoT platform that interfaces with the data present within modern building systems.

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Insights | connect with our news

Discover the latest on Smart Space, IoT and automation, and the real estate sector in our insights section.

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Who we are | get to know us

Discover how it all began, where we are headed and our commitments to clients and partners.

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Our Story and Achievements

App Support and Troubleshooting

Take a look at our FAQ section below to help troubleshoot our most common queries.

Can’t find what you need?

Email support@smartspaces.app and one of our technical support engineers will triage your issue.

Common issues and solutions

Bluetooth: Is your Bluetooth turned on?

For access control via the apps, user devices should have their Bluetooth switched on for optimum functionality

App Updates

We regularly release updates to the app, containing fixes as well as new features. Making sure the app is kept up to date is the best way to ensure optimal performance is maintained. You can update your app via the App Store (iOS) or Google Play Store (Android).

Password Reset: Portal Access Required

If one of your users needs a password reset, this can be managed via the Portal:

+ Log into the Smart Spaces App Portal

+ Click on ‘User Management’ to open the dropdown list

+ Click on ‘Users’

+ Using the filters, search for the user that requires their password to be reset.

+ Enter a new password for the user. Note: password need to be 8-12 characters long containing uppercase, lowercase, number and symbol characters.

+ Click ‘Save’

 

Desk Booking: Cancellations

Note: A desk can only be cancelled by the user who booked the desk. If a desk is booked on behalf of another user, then the user the desk is booked for cannot cancel the booking.

+ Open the app (login if required)

+ Go to ‘Desk Booking’

+ In the top right corner you will see two icons, click the icon on the right (looks like 2 pieces of paper).

+ Select the desk booking that needs to be cancelled, you will be taken back to the floor plan with the desk highlighted in blue with a white tick inside.

+ Click on the blue highlighted circle

+ The button at the bottom of the screen will change to ‘Cancel Booking’, click this button

+ App will take a few seconds to load and then confirm the desk booking is cancelled.

 

Locations

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