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22 Bishopsgate embraces frictionless technology with Smart Spaces partnership

24 Feb 2020

Iconic London landmark set to become highest standard of smart building in Europe

London, 24 February 2020 – 22 Bishopsgate, the 1.4m sq ft people-focused office development in the heart of London, owned and managed by AXA Investment Management – Real Assets on behalf of its clients, has partnered with Smart Spaces, the leading Building Operating System and Customer-Experience App, to deliver smart technology to the near-complete building.

Opening later this year, Smart Spaces will make 22 Bishopsgate the first European skyscraper to provide its customers with a frictionless arrival-experience for the 12,000 building residents and their guests. As part of phase one, guests and residents will benefit from the building’s dedicated smartphone app which will act as their access pass with integrated visitor management enabling easy access into the building for visitors – without the hassle of having to check-in at the reception desk and pick up a physical pass.

As an innovative scaling business, Smart Spaces will utilise its proven track record and experience having worked with a number of high-profile clients over the past few years including Great Portland Estates, Columbia Threadneedle, Helical and Ashby Capital, in order to support 22 Bishopsgate in achieving the highest smart building standards for any building in Europe.

In phase two, Smart Spaces will extend the 22 Bishopsgate app feature-set to include integrated food ordering from The Market on level two, enabling workers to pre-order and collect as well as invite their friends for lunch by sending a secure access pass, with colour coded wayfinding to dedicated meeting areas in the building.

Smart Spaces is the market-leading smart technology platform for real estate and is focused on enhancing customer service and engagement. It adopts a customer-first approach to deliver a seamless experience, the app provides advanced utilisation of the amenities including:

  • community engagement / socialising
  • offers and events
  • meeting room booking
  • climate and lighting control of each workspace
  • enhanced security and safety elements; as well as
  • visibility and optimisation on energy consumption

The app is developed to balance both operational efficiencies and ESG, while continually improving the experience for residents based on their real time demand on the building’s services and energy consumption. For example, providing control of solar radiation activated blinds, when there is intense sunlight coming through the windows to aid additional comfort. A digital twin with connected controls will also provide the building management team the ability to effect changes in real-time via a web portal and further aid all stakeholders with visualisation of the building.

Dan Drogman, CEO at Smart Spaces, said: “22 Bishopsgate is one of the most innovative buildings in London. The building places its customers at its heart, so future-proofing the building with smart technology that creates a frictionless arrival and a seamless user-experience is paramount to its success.

“Having created technology for the real estate industry for the past 10 years, we are delighted to be the chosen partner for 22 Bishopsgate to make our vision of a seamless user experience possible. We are dedicated to creating a best in class experience for occupier engagement alongside fully comprehensive digital twins, which can allow for more advanced building mapping, as well as facilities and asset management. Our primary focus in phase one is access and destination control, deemed critical to ensure building users and their guests can go about their business without friction.

“As property technology continues to positively impact the industry, it is forward-thinking businesses, such as AXA Investment Management – Real Assets, which are opening the doors to the future of real estate as it focuses on its customers, the experience and creating the best work environment not just for now but for the foreseeable future.”

Harry Badham, Head of UK Development at AXA Investment Management – Real Assets, added: “Our goal at 22 Bishopsgate is to deliver an environment that prioritises the experience of its residents and visitors. This strategic partnership with Smart Spaces is the result of several years of research to identify technologies that allow the residents to seamlessly use and control the building and its amenities, whilst working in tandem with our commitment to person-centred building management.”

Looking to smart enable your building, increase occupier engagement or just generally interested in the Smart Spaces offering and would like to know more? Fill in the form below and we will get back to you as soon as possible.


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