Page 14 - Spaces Magazine Volume 1

· 14 · Vol 0ne ® Smart Spaces That’s if they’re going to compete within These bots will be able to: today’s commercial real estate landscape. provide quick access to company-based information Quite possibly the greatest value AI can • support training and development bring to smart technology has to be what it initiatives can do for the tenant experience. • connect users to intranets and staff The integration of AI into our daily lives is transforming the future of work in many ways. From time-saving automation of repetitive tasks, to workplace collaboration and data-driven decision making, AI is becoming embedded into so much of what we do. Soon, it will become invisible. In other words, we’ll all just expect it – and the convenience it brings to our lives – to be there. And that’s why at Smart Spaces® we believe that integrating artificial intelligence into the smart building of the future is so important. The AI-powered smart building will directly benefit its tenants. It’s also set to make buildings more appealing and easier to manage, translating as added value for landlords and property managers. We must never forget that at the heart of it all, we have the end user. Those who use the building day in, day out. Often spending as much time in it as they do in their homes. The end user experience is a vital consideration at all levels. From the occupants and visitors themselves, to their employers and hosts, and the landlords who have no choice but to factor it in. We already know that AI will make it possible to personalise the working environment based on individual preferences, like boosting well-being and comfort. But AI will also bring with it the digital concierge, set to be a welcome feature as workplaces start to incorporate more ‘lifestyle experiences’ in an effort to create that home-from-home feel. Arranging break time or after work activities becomes a breeze. The concierge app uses machine learning to suggest sessions, classes and events based on past bookings. The AI-powered concierge can also handle desk and meeting room bookings with ease, incorporating machine-learnt personal preferences, such as quiet areas, natural light or being seated close to colleagues. portals • act as a technical support desk • assist with HR-related queries • organise transport The future of commercial real estate is not just smart – it’s ‘AI smart’ There will be almost endless scope for this AI-powered feature. That’s the benefit of machine learning. The future of the smart building, and of commercial real estate in general, is unquestionably interlinked with artificial intelligence. The sector is a highly competitive arena, with no leeway for missed opportunities. Employee chatbots are another feature set Tenant and end user experience have never mattered more. And, in our opinion, to become embedded into the workplace AI is the technology with the power to of the future. Designed to simulate conversations with employees, the chatbots use natural language processing and AI to understand and respond to user queries and requests in human-like fashion. deliver a matchless edge. Those who explore its potential and go on to embed it into their everyday operations, allowing it to compliment their processes, will be the ones who come out on top.