Technical Support Analyst
At Smart Spaces®
Are you a highly skilled problem solver with a passion for providing exceptional technical support? Are you adept at troubleshooting complex issues and helping users navigate their way through technology challenges? If so, we have an exciting opportunity for you!
We are seeking a talented Technical Support Analyst to join our growing team. As a Technical Support Analyst, you will play a crucial role in ensuring our clients and employees receive the highest level of technical assistance and guidance. Your expertise will be instrumental in resolving technical issues, maintaining system functionality, and improving overall user experience.
This is an excellent opportunity to join an award-winning, marketing leading tech firm working within one of the fastest growing sectors – PropTech.
If you’ve got great customer service skills and have a keen interest in technology, this role would be perfect for you.
Role Requirements (Essential):
- Excellent communication skills
- Customer service experience, ideally within technology
- Keen interest in technology
- Highly computer literate
Role Requirements (Desirable):
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Experience supporting Apps and CMS’s
- Experience using ticketing systems
Role Responsibilities:
- Respond to customer queries/issues via phone, email and ticketing system within a timely manner
- Deliver exceptional customer service by actively listening to users’ concerns and providing clear and concise instructions and explanations.
- Create and update technical documentation, knowledge base articles, and FAQs to enhance self-service support options for end-users.
- Help organise online training sessions for customers on the company App and Content Management System (CMS)
- Test company App and CMS to ensure issues have been resolved effectively.
- Collaborate with the Developers, Project Managers and Testers to resolve 2nd and 3rd line App and CMS issues.
The role will be supporting users of a very successful workplace App and CMS. Full training will be provided on the company’s market leading product.
Company:
Our company maintains the ethos that “We support ambition, because your ambition drives everything”.
We welcome candidates that share in our values:
We Care and are Conscientious.
We are Personable and Respectful.
We are Passionate and Enthusiastic.
We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
Job Type:
- Full-time
Experience:
- Customer service experience, ideally within technology
Work Location:
- Office-based (London) or hybrid
Ability to commute/relocate:
- London: must be able to reliably commute to Aldgate or plan to relocate before starting work
Benefits:
- Competitive salary
- Hybrid working
- Quarterly socials
- Private medical insurance
- Training & education
- Optical care
- Enhanced maternity & paternity pay
- Enhanced holiday allowance
- Employee discounts & reward programme
Schedule:
- 40 hours per week / 8 hour shift
- Monday to Friday
Interested in a career at Smart Spaces and would like to apply?
Please click apply and supply us with a PDF of your CV and cover letter.
